Refund Policy for AsHelper (SMC) PVT LTD.

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Thank you for choosing AsHelper (SMC) PVT LTD. This Refund Policy outlines the terms and conditions under which refunds will be provided for appointments booked through our website.

1. Cancellation and Refund

1.1 Cancellation by User: If you choose to cancel your appointment, the refund policy is as follows:

• If canceled at least 24 hours before the scheduled appointment time: 90% refund, 10% bank charges will be deducted.
• If canceled less than 24 hours before the scheduled appointment time: No refund.

1.2 Cancellation by Hospital/Doctor: If the appointment is canceled by the concerned hospital or doctor, 100% refund will be provided to the user & 10% bank charges will not be deducted.

2. Refund Process

2.1 To request a refund, users must contact our customer support team by visiting Contact Us page. and provide the necessary details, including the appointment reference number.

2.2 Refunds will be processed within 30 business days after the cancellation is confirmed. The refund amount will be credited to the original payment method used for the appointment booking.

3. Exceptional Cases

3.1 Refunds may be considered in exceptional cases, such as technical errors, double booking, or other circumstances deemed valid by AsHelper (SMC) PVT LTD.

4. Changes to Refund Policy

4.1 We reserve the right to update or modify this Refund Policy at any time. Users will be notified of changes, and continued use of our services constitutes acceptance of the modified policy.

5. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us by visiting Contact Us page. Thanks !